Terms and Conditions of Chauffeur Drive Services

Car Renting Terms and Conditions

Daily Rental- Terms and Conditions Description
Cancellation
S. No. Cancellation Done Percentage of deduction on Total Rental amount
1 Prior to 24 hours from rental time 3%
2 Within 12 - 24 hours from rental time 25%
3 Within 0 - 12 hours from rental time 50%
4 No show 100%
No show In case of No-Show no amount will be refunded to the User -
Cleanliness Company does not allow the Vehicle to be used to carry pets, goods or any other object which can annihilate the upholstery/any of the vehicles. In such event, the User will be charged on the actual cost towards repairing/cleaning of interior / exterior of vehicle.
Replacement Car Replacement Vehicle shall be provided within a city limits only (Subject to availability of similar segment in the city) in all such cases where in a Vehicle develops mechanical error and restrain the User from its use. In a case, where in Vehicle develops such error outside the city limit, replacement Vehicle will not be provided and amount equivalent to agreed rental will be charged. Company decision related to replacement vehicle will be final.
Fuel For chauffeur drive cars, fuel is inclusive of unlimited mileage
Cancellation Reservation need to be cancelled through Website or Mobile APP
Extra Time Extra Hours will be applicable after 30 minutes over the basic package selected by the renter.
Extra Usage Policy CHAUFFEUR DRIVE RENTALS:
  • Airport & Railway Transfer: If the transfer time exceeds 4 hours, an extension maximum Upto 1 hour is available with guest with no extra charge. Post extension INR 200/hour will be charged for any extra usage.
  • Outstation Travel: Outstation Travel does not include one way rentals and Kilometers will be calculated from the city of origin.
  • If the travel exceeds 250 kms in a day then extra kilometers will be charged depending on the car model.
  • If the travel exceeds beyond 24hrs then and extension of 1 hour is available to the guest with no extra charge. Post extension 1 day rental will be charged on daily basis depending on the car model.
  • Local/Within City Travel: If the travel exceeds the 5Hrs/50 Kms, an extension maximum up to 1Hrs/10Kms (whichever is lesser) is available with the guest with no extra charge. Post extension extra hourly/kms charges (whichever is high) will be charged depending on the car model.

Note: To cancel a booking, guest needs to Sign in to Avis account either through Avis India's Mobile App or Website ( www.avis.co.in ) with their registered ID and password and self-cancel a booking from the "Bookings" tab provided in the Dashboard.