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Avis Vacations

Self Drive Car Rental Service Terms and Conditions

Car Renting Terms and Conditions

Daily Rental- Terms and Conditions Description
Eligibility Age 18 years or above
Documents Passport/Voter ID/Aadhar Card, Driving license, Credit Card with desired limit of Security Deposit of Rs. 5,000 (Rupees Five Thousand Only). If the User does not present the above documents, in original at the time of obtaining delivery of the Vehicle, the Company shall be entitled to refuse the delivery of the Vehicle and cancel this Agreement in such an event Rs 1000 or the rental amount whichever is less shall be charged to the renter.
Note: Individuals holding Non India Driving License need to carry IDP [International Driving Permit] at the time of delivery of car. Avis will not hand over the car in case the IDP is not shared with us. No refunds will be made in such a case.
Rental Period The said period shall be calculated from the time the User collects the Vehicle and up to the time the User returns the rental vehicle.
Other terms As per terms given below
Delivery /Collection Vehicle must be returned at the same location from where it was delivered to the renter.
Included KMs Unlimited
Fuel The Vehicle will be provided with a full tank of fuel. In case the tank is not full at the time of return of Vehicle, the User will be charged for short fuel on fuel price of the day the car was returned.
GPS Navigation system/Child Safety Seat GPS Navigation / Child safety seat shall be available on request with additional charges (Subject to availability)
Threshold time In case of late return, the User will be allowed a leverage of 1 hour for returning the Vehicle after that late return charges shall be applicable as below.
Returning vehicle late 1. Nil - for first 2 hours
2. For each subsequent hour its Rs 200/hr
3. Rs. 1000/Hours in case of E-Class
Cancellation
S. No. Cancellation Done Percentage of deduction on Total Rental amount
1 Prior to 48 Hours No Cancellation Charge
2 Within 24-48 hours from rental time 3%
3 Within 12 - 24 hours from rental time 25%
4 Within 0 - 12 hours from rental time 50%
5 No show 100%
Extra Usage Policy SELF DRIVE RENTALS:
  • If the trip exceeds the rental period finalized by the guest, an extension maximum up to 2 hours is available with the guest with no extra charge. Post extension INR 200/hour will be charged for any extra usage.
In case of extension/late return, guests are requested to call Avis Customer Care (1860-5000-099) or email (webreservation@avis.co.in) 4 hours prior to the drop off time.
AVIS Cancellation Policy (CHAUFFEUR DRIVE & SELF DRIVE RENTALS)
  • If booking is cancelled prior to 48 hours from rental time, no cancellation charges will be applied on booking amount.
  • If booking is cancelled within 24-48 hours from rental time, 3% processing fee will be charged on booking amount.
  • If booking is cancelled within 12 - 24 hours from rental time, 25% cancelation charge will be applied on the total booking amount.
  • If booking is cancelled within 0 - 12 hours from rental time, 50% cancelation charge will be applied on the total booking amount.
  • In case of a "NO SHOW" or If booking is cancelled at or after pick up time, no refund will be provided.
No show In case of No-Show no amount will be refunded to the User -
Vehicle Damage Damage charges to be paid by User in terms of the Rental Agreement. In case damage cost goes beyond Security Deposit Amount insurance claim may be filed and Repair/depreciation amount (In case of insurance claim) & Parts which are not covered under insurance will be recovered from the User. The assessment of damage made by Company will be final. Insurance claim is subject to Company"s discretion.
Outstation When traveling out of state, it is always important to step at RTO check post to pay the government applicable fax. Cost/penalties pertaining to such interstate tax, toll or any other govt. levied tax will be borne by the User directly.
Traffic Rule Violation Cost for any traffic rule violation during the Rental Period will be borne by the User directly. In cases, where challans is received by the Company via post upon completion of the Agreement, the User authorizes the Company to charge the same on the credit card number of the User as mentioned in this Agreement offline. In the event where the Company has not charged on the credit card number of the User, it shall be entitled to recover the amount from the User in his next booking. The User shall follow all the rules and regulation under applicable laws while driving the Vehicle and otherwise including applicable speed limits.
Speed Limit Disclaimer: Taking into the account the safety of passengers, Central Government has issued a circular mandating all commercial vehicles to be fitted with a speed governor (speed limiting device) having a maximum speed limit of 80 KM/Hr.
Cleanliness Company does not allow the Vehicle to be used to carry pets, goods or any other object which can annihilate the upholstery/any of the vehicles. In such event, the User will be charged on the actual cost towards repairing/cleaning of interior / exterior of vehicle.
Replacement Car Replacement Vehicle shall be provided within a city limits only (Subject to availability of similar segment in the city) in all such cases where in a Vehicle develops mechanical error and restrain the User from its use. In a case, where in Vehicle develops such error outside the city limit, replacement Vehicle will not be provided and amount equivalent to agreed rental will be charged. Company decision related to replacement vehicle will be final.
CAR UPGRADE POLICY In case the selected car model is unavailable, Avis will try it’s best to provide an equivalent car model or upgrade the car with no additional charge to the customer. Customer, in this case has the right to accept or reject the new allotted car.
    a.    In case customer does not want the upgraded car, customer has the right to cancel his/her reservation. In such cases,            0% cancellation charge will be applicable.
    b.    Note: Mileage is independent to car model. Cases where the car is upgraded to the customer, Avis will not be liable to            reimburse the difference in the mileage amount to the guest.
In case the selected car model is unavailable and a lower segment car is allotted to the customer. The difference in the final base amount will be reimbursed to the customer by Avis.

Note: To cancel a booking, guest needs to Sign in to Avis account either through Avis India's Mobile App or Website( www.avis.co.in ) with their registered ID and password and self-cancel a booking from the "Bookings" tab provided in the Dashboard.