Self Drive Car Rental Useful Info and Support FAQs

Self Drive Car Rental Useful Info and Support FAQs

Q. What kind of number plate do Avis cars have?

A. All Avis cars have commercial number plates.
Q. Will I face any problem in driving a car with a commercial number plate?

A. No. We will provide you all the required legal documents needed to drive the car with a commercial number plate.
Q. What if the car gets damaged by a third party?

A. The renter (who has booked the car) is completely liable for any damage done by a third party.
Q. What kind of mechanical repairs are not covered?

A. Damage to clutch plates and tires due to negligence on part of the renter is not covered and will be charged. Final assessment will be made by Avis.
Q. What happens in the case of an accident?

A. Firstly, reach out to our customer care team at +91 124 4724888 instantly and secondly, inform the local police authorities. A copy of intimation letter acknowledged by the local police authorities/FIR needs to be submitted to Avis.

Damage cost up to INR 5,000 to be borne by the customer. In the case of a damage exceeding Rs.5000, insurance claim will be filed by Avis and the depreciation amount and the parts which are not covered under insurance to be borne by the customer.

*The assessment of damage made by the Avis will be final.
Q. Is there a speed limit to which I need to adhere to ?

A. As per the Central Government directive, all self-drive vehicles are fitted with a speed governor (speed limiting device) which limits the cars not to go beyond a certain prescribed limit and the same varies from state to state.
Q. What do I need to do if the car breaks down?

A. You can call our 24*7 help desk +91 124 4724888 and we will assist you further.
Q. What do I do in case the car gets stolen?

A. Launch a police complaint immediately and a copy of intimation letter acknowledged by the police authorities/ FIR needs to be submitted to Avis. Reach out to our customer care at +91 124 4724888 and notify us.