For Enquiries and Cancellation
Any personal information provided to or gathered by this website and app is controlled primarily by Avis India, whose registered office is at Avis House, 92, Sector - 44, Gurgaon - 12002.
IP address: We collect your IP address when you visit our site. This only identifies your ISP (Internet Service Provider) and does not contain any information about you as an individual. We use this information to help us understand more about where our site traffic originates.
Booking Information: When booking car rental services we ask for your name, postal address, telephone number and email address. This helps us to process your booking, to contact you if we have any problems with your request or to send you an electronic confirmation of the booking. If you pay for your rental at the time of booking you will be asked to enter your payment card type, number and expiration date to enable us to take your payment.
Online Account: When you make a booking, we will give you the opportunity to create an online account. If you accept we will store the personal details you provide in our customer database. This will enable you to make future bookings more rapidly.
Avis Advantage: If you join our Avis Advantage program, we will send in the details to you
History of Transactions: We will maintain electronic records of all rental agreements and other transactions you enter into with Avis.
Sharing Information:Avis will never release your personal details to any company that is not a member of the Avis Rent A Car System for marketing purposes. As we are part of an international group operating the Avis Rent A Car System, we will from time to time share with other companies operating the Avis Rent A Car System (located inside and outside India) information relating to our car rental service operations, which may include your personal information. Unless you have given us your consent your personal information will not be used for any other purpose.
Avis online competitions:If you enter any competitions we offer on our site, we will ask you to enter certain personal information so we can notify you if necessary. Exact terms and conditions and rules of each competition will be posted at the time and may vary. If a prize is offered through a third party we may need to disclose information to the relevant third party in order to facilitate the distribution of any prizes.
Avis online surveys:When you participate in any online surveys you may be asked to supply certain personal information, for example age or income. Provision of all or any of the requested information is voluntary. Survey results will only be used to improve the Avis car hire experience for our customers and not for any other purpose.
Secure Socket Layer (SSL) 64-bit encryption technology is used to protect personal information such as credit card details when making a booking. However, the credit card details are entered directly to an https secured payment gateway. Any personal information that we hold as part of your customer profile will be held in a database with physical and technological security controls and procedures in place.
You are welcome to see the information held about you at any time and to make the necessary amendments to keep the information up to date.To view your personal information please contact email@example.com quoting your name and address and either your driver's license number or date of birth (for verification).
Our email newsletter provides subscribers with the latest information on prices, offers, products, services, and competitions. We will only send our newsletter to users who have agreed to receive it.
When you agree to receive our newsletter we will ask for a minimum of your email address. Over time,we may ask for additional personal information about you. Providing this information is voluntary and will be used to customize the content of your newsletter so it is relevant to you. You can unsubscribe at any time and will be given the option to do so on our website and app and from each newsletter we send you.
A. You can rent an Avis Self Drive car if you are 18 years or above.
A. You can make a reservation through our website www.avis.co.in or mobile App.
A. You can rent it for a minimum of 12hrs.
A. You can cancel your booking either through the website or mobile app.
A. No. All the cars are delivered and collected by our drivers from the address you have specified at the time of booking.
A. No. The car will be collected by our driver from the place to where it was delivered.
A. As per the Avis fuel policy:
The car will be delivered with a full tank and need to be returned in the same manner.
Customer pays for the fuel charges based on the usage.
If the car is returned with less than full tank fuel, Avis will charge for the differential fuel.
The customer can either pay this directly by cash/card at the time of car pick up by Avis driver or the same will be deducted from the security deposit.
The assessment made by the Avis driver on the differential fuel amount will be final.
For first 2 hours
After 2 hours
Rs.200/hour for all type of cars
A. As per Avis cancellation policy, if the booking is cancelled:
24 hours prior to pick up time
3% of the rental amount will be deducted.
Within 12 to 24 hours of pick up time
25% of the rental amount will be deducted
At or after pick up time
100% rental amount will be deducted
A. To rent an Avis Self-Drive car, you should have a valid Driving License and an original Passport/Voters ID card/Aadhar card. You need to upload a copy of each via Avis app or website before picking up the car. Please make sure that all the details mentioned in the Driving License are readable and clear. Also, Driving License uploaded should not be damaged.
*Avis reserves the right to reject if any discrepancy is found in the DL.
A. To rent an Avis car, you need to have a valid and a clean Indian or International (Foreign Nationals) driving license that covers the vehicle rented by you. This license needs to be held by you for at least one year.
A. Yes. You are required to sign an e-agreement, a car check list and a brief Terms & Conditions sheet at the time of confirming your booking.
A. You need to upload co-driver’s Driving License before the start of the rental. The renter (who has booked the car) will be responsible in case of an accident or damages by the co-driver wherein the rental terms do not comply with.
A. All Avis cars have commercial number plates.
A. No. We will provide you all the required legal documents needed to drive the car with a commercial number plate.
A. The renter (who has booked the car) is completely liable for any damage done by a third party.
A. Damage to clutch plates and tires due to negligence on part of the renter is not covered and will be charged. Final assessment will be made by Avis.
A. Firstly, reach out to our customer care team at 18605000099 instantly and secondly, inform the local police authorities. A copy of intimation letter acknowledged by the local police authorities/FIR needs to be submitted to Avis.
Damage cost up to INR 5,000 to be borne by the customer. In the case of a damage exceeding Rs.5000, insurance claim will be filed by Avis and the depreciation amount and the parts which are not covered under insurance to be borne by the customer.
*The assessment of damage made by the Avis will be final.
A. Disclaimer: Taking into the account the safety of passengers, Central Government has issued a circular mandating all commercial vehicles to be fitted with a speed governor (speed limiting device) having a maximum speed limit of 80 KM/Hr.
A. You can call our 24*7 help desk 18605000099 and we will assist you further.
A. Launch a police complaint immediately and a copy of intimation letter acknowledged by the police authorities/ FIR needs to be submitted to Avis. Reach out to our customer care at 18605000099 and notify us.
A. You can pay for your rental using credit card/debit card/net banking/mobile wallets.
A. The rental fare is inclusive of rent for the hired period, pick and delivery charges and all the applicable government taxes.
A. Yes. There is a refundable security deposit of Rs. 5000.
A. The security deposit is charged at the time of booking. As per Avis India cancellation and refund policy, the refund is initiated post closure of rental and is processed within 3 working days.
A. Yes. All the applicable Government taxes (except interstate permit) are charged.
A. The customer is liable to pay for the toll charges.
A. We refund the security deposit within 15 working days.
A. No. We only accept payment via credit card/debit card/net banking/mobile wallet.
A. Yes. You have to pay commercial state road tax because self-drive cars are registered under a commercial license.
A. Yes. You have to pay the inter-state taxes for the states you are entering. It is advisable to stop at the RTO check post to pay the government applicable road tax. Non-payment of these taxes would attract penalties by respective state transport departments as you may be asked to produce the tax slip at various times. As mentioned in the user agreement; all such penalties will be borne by the customer only.
*Please only pay for the least tax period that is applicable for your journey days as this could be as low as a one day charge and as high as full year tax.
Car Renting Terms and Conditions
Note: To cancel a booking, guest needs to Sign in to Avis account either through Avis India's Mobile App or Website( www.avis.co.in ) with their registered ID and password and self-cancel a booking from the "Bookings" tab provided in the Dashboard.
Note: To cancel a booking, guest needs to Sign in to Avis account either through Avis India's Mobile App or Website ( www.avis.co.in ) with their registered ID and password and self-cancel a booking from the "Bookings" tab provided in the Dashboard.